As someone who has worked at many jobs in which it is part of the job description to be interrupted incessantly, whilst at the same time having, as part of the same job, work that needs careful planning, reflection and sustained concentration to execute correctly, I've had many problems with the usual time-management approaches. Most of them seem to have been conceived in some middle-management Utopia back in the '50s, a place where everyone has an office with a door, the closure of which was sacrosanct; a time before email, pagers, cellphones and Blackberries; a society where "getting up in someone's face" was a social crime rather than a standard business strategy. That said, you can't let your life be run by random events and dropping everything to work on whatever the customer who shouts the loudest wants. You need some sort of system, and I've found the system popularized by David Allen, which he calls by the arcane, obscure name of Getting Things Don...